Policies
House Rules
- •Check-in from 2:00 PM; check-out by 12:00 PM. Early/late by arrangement.
- •No smoking inside any apartment or common areas.
- •No parties, events, or gatherings beyond the maximum guest count.
- •Pets are not permitted.
- •Guests must be 18 years or older to make a booking.
- •Please keep noise to a minimum after 10:00 PM.
- •Any damages to the apartment will be charged to the guest.
Cancellation Policy
- •Cancellations made 72 hours or more before check-in: full refund minus the service fee.
- •Cancellations made within 72 hours of check-in: non-refundable.
- •No-shows are non-refundable.
- •All refund requests should be sent to hello@kewillsuites.com.
Privacy Policy
- •We collect only the information needed to process your booking (name, email, phone).
- •Your data is never sold or shared with third parties except as required to process payment (Paystack).
- •We may send you a booking confirmation and occasional property updates. You can opt out at any time.
- •All payment processing is handled securely by Paystack. We do not store card details.
Terms of Service
- •By making a booking you agree to all house rules and policies listed here.
- •Kewill Suites reserves the right to cancel any booking in cases of safety concerns or policy violations.
- •We are not liable for loss of personal belongings during your stay.
- •Force majeure events (natural disasters, power outages beyond our control) do not entitle guests to automatic refunds.